Privacy Policy
Last updated: January 2026
1. Introduction
FileDrop ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document request and file collection service.
2. Information We Collect
Account Information
When you create an account, we collect your name, email address, domain verification records, and any optional profile information you provide.
Usage Data
We automatically collect information about how you interact with our service, including IP addresses, browser type, pages visited, and timestamps.
Uploaded Files
Files uploaded through FileDrop are stored securely. We do not access, share, or analyze the contents of your files except as necessary to provide the service or as required by law.
3. How We Use Your Information
- To provide and maintain our service
- To notify you about changes to our service
- To provide customer support
- To gather analytics to improve our service
- To detect and prevent fraud or abuse
- To comply with legal obligations
4. Legal basis for processing (GDPR)
Where applicable under the GDPR, we process personal data based on one or more of the following lawful bases:
- Performance of a contract (to provide the FileDrop service)
- Legitimate interests (to operate, secure, and improve the service)
- Legal obligations (where required by law)
5. Data Retention
We retain your account information for as long as your account is active. Uploaded files are retained according to your subscription tier's retention policy. You may request deletion of your data at any time by contacting us.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS).
7. Data processing and third parties
We use trusted third-party service providers to operate FileDrop, including infrastructure, analytics, and payment processing.
These providers may process data on our behalf and may be located in different countries. Where required, we rely on appropriate safeguards to protect personal data.
8. Cookies and analytics
FileDrop may use cookies or similar technologies to operate the service and understand how it is used.
Where required by law, users may be asked to consent to non-essential cookies. You can control cookies through your browser settings.
We do not use advertising cookies or sell user data.
9. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data
- Data portability
- Objection to processing
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@filedrop.direct